Privacy Policy

Last updated: 9 September 2026

Eviriam respects the privacy of its clients, website visitors and the families who entrust personal information, memories and materials to the service.

This Privacy Policy explains how personal information and materials are collected, used, stored and protected in connection with Eviriam and its Memorial Life Stories.

Data Controller

The data controller responsible for personal information is:

Eviriam
145A Blackstock Road
London
N4 2JS
United Kingdom
Email: info@eviriam.com

Information Eviriam May Collect

Depending on how you interact with Eviriam, the following information may be collected:

your name and contact details, including your email address and telephone number;
information submitted through contact forms, questionnaires and project forms;
information relating to a commissioned Memorial Life Story;
photographs, videos, voice recordings, written memories, documents and other materials voluntarily provided for the creation of a memorial;
information required to manage payments and transactions;
technical information generated when using the website, such as IP address, device information and cookie-related data.

Sources of Information

Personal information is normally provided directly by the client through the website, Eviriam forms and communications relating to the project.

Some information may also be provided by other people, for example by the purchaser or recipient of a Gift Card, family members or other people who provide materials for the creation of a Memorial Life Story.

Information Required to Provide the Service

Some information is necessary to process a purchase, communicate with the client and create the commissioned Memorial Life Story.

If the necessary information or materials are not provided, Eviriam may be unable to process the purchase, complete the project or provide the requested service.

How Personal Information Is Used

Personal information may be used where necessary to:

respond to enquiries and requests;
communicate with clients;
receive and manage project information;
create and manage commissioned Memorial Life Stories;
process payments and administer transactions;
provide, maintain and protect Eviriam's services;
meet applicable administrative, accounting or legal obligations.

Personal materials provided for a Memorial Life Story are used only for purposes connected with the creation, publication and operation of the commissioned memorial.

Legal Basis for Processing

Depending on the circumstances, Eviriam may process personal data where:

processing is necessary to provide a service requested or purchased by the client;
consent has been provided;
processing is necessary to comply with a legal obligation;
Eviriam has a legitimate interest in operating, administering and protecting its services, provided that this interest does not override the rights and interests of the individual.

Materials Provided for a Memorial

Photographs, videos, voice recordings, written memories, documents and other personal materials provided for the creation of a Memorial Life Story are treated with care and confidentiality.

These materials are used exclusively for the creation and presentation of the commissioned memorial and are not reused by Eviriam for unrelated projects or purposes without permission.

The client is responsible for ensuring that they have the necessary rights or permissions to provide materials intended for inclusion and publication within the memorial.

Publication of Memorial Content

Materials selected for inclusion in a Memorial Life Story are published as part of the commissioned memorial website.

Each memorial is hosted within Eviriam and is accessible through its personal Eviriam web address, for example:

francesco-falchi.eviriam.com

Photographs, videos, text, voice recordings and other content incorporated into the memorial remain hosted as part of the website for as long as the memorial remains online.

Retention of Materials

Original materials supplied to Eviriam for the creation of a Memorial Life Story are retained only for as long as reasonably necessary to complete the project.

Once the project has been completed, Eviriam does not retain separate archival copies of original materials where they are no longer required.

Content incorporated into the completed Memorial Life Story remains hosted as an integral part of the memorial website because it is necessary for the memorial to remain complete and accessible.

Clients are therefore encouraged to retain their own original copies of all photographs, videos, voice recordings, documents and other materials supplied to Eviriam.

Retention of Other Personal Data

Personal information that does not form part of the memorial may be retained for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for administrative, contractual, accounting, tax or legal purposes even after a project has been completed.

Personal information will not be retained for longer than reasonably necessary unless required by law.

Service Providers and Data Sharing

Eviriam does not sell personal data.

Personal information may be processed by third-party service providers where necessary to operate the Eviriam website, receive enquiries and project information, process payments, provide hosting, manage communications and deliver the commissioned service.

Only information necessary for the relevant service is processed in this way.

Personal information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this occurs, Eviriam takes the measures required under UK data protection law, using adequacy regulations or other appropriate safeguards where applicable.

For further information about safeguards relating to international transfers, please contact info@eviriam.com.

Payments

Payments may be processed through third-party payment service providers.

Payment information is processed as necessary to complete the transaction and in accordance with the privacy and security practices of the relevant payment provider.

Eviriam does not require clients to provide payment card details directly by email or as part of the materials supplied for the creation of a Memorial Life Story.

Data Protection Rights

Depending on the circumstances and applicable data protection law, you may have the right to:

request access to personal data held about you;
request correction of inaccurate or incomplete personal data;
request deletion of personal data in certain circumstances;
request restriction of processing;
object to certain types of processing;
request the transfer of certain personal data where applicable;
withdraw consent where processing is based on consent.

Right to Object

Where Eviriam processes personal information on the basis of a legitimate interest, you may have the right to object to that processing. Any request will be considered in accordance with applicable data protection law.

These rights are not absolute and may depend on the circumstances and the legal basis on which the information is processed.

Requests relating to personal data can be sent to:

info@eviriam.com

Complaints

If you have any concerns or complaints about how Eviriam uses your personal information, please contact info@eviriam.com.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk/make-a-complaint or by calling 0303 123 1113.

Data Security

Eviriam takes appropriate technical and organisational measures to protect personal information and materials against unauthorised access, accidental loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Cookies and Similar Technologies

The Eviriam website uses cookies and similar technologies that are necessary for the operation and security of the website.

Additional cookies or similar technologies may also be used where appropriate and subject to applicable consent requirements.

Further information is available in the Cookie Policy.

Changes to This Privacy Policy

This Privacy Policy may be updated when necessary to reflect changes to Eviriam's services, practices, technology or legal obligations.

Any updated version will be published on this page.

Contact

For questions regarding this Privacy Policy or requests relating to personal data:

Eviriam
Email: info@eviriam.com

Memorial Life Stories

Privacy Policy

Last updated: 9 September 2026

Eviriam respects the privacy of its clients, website visitors and the families who entrust personal information, memories and materials to the service.

This Privacy Policy explains how personal information and materials are collected, used, stored and protected in connection with Eviriam and its Memorial Life Stories.

​

Data Controller

The data controller responsible for personal information is:

Eviriam 145A Blackstock Road London N4 2JS United Kingdom Email: info@eviriam.com

​

Information Eviriam May Collect

Depending on how you interact with Eviriam, the following information may be collected:

your name and contact details, including your email address and telephone number;

information submitted through contact forms, questionnaires and project forms;

information relating to a commissioned Memorial Life Story;

photographs, videos, voice recordings, written memories, documents and other materials voluntarily provided for the creation of a memorial;

information required to manage payments and transactions;

technical information generated when using the website, such as IP address, device information and cookie-related data.

​

Sources of Information

Personal information is normally provided directly by the client through the website, Eviriam forms and communications relating to the project.

Some information may also be provided by other people, for example by the purchaser or recipient of a Gift Card, family members or other people who provide materials for the creation of a Memorial Life Story.

​

Information Required to Provide the Service

Some information is necessary to process a purchase, communicate with the client and create the commissioned Memorial Life Story.

If the necessary information or materials are not provided, Eviriam may be unable to process the purchase, complete the project or provide the requested service.

How Personal Information Is Used

Personal information may be used where necessary to:

respond to enquiries and requests;

communicate with clients;

receive and manage project information;

create and manage commissioned Memorial Life Stories;

process payments and administer transactions;

provide, maintain and protect Eviriam's services;

meet applicable administrative, accounting or legal obligations.

Personal materials provided for a Memorial Life Story are used only for purposes connected with the creation, publication and operation of the commissioned memorial.

​

Legal Basis for Processing

Depending on the circumstances, Eviriam may process personal data where:

processing is necessary to provide a service requested or purchased by the client;

consent has been provided;

processing is necessary to comply with a legal obligation;

Eviriam has a legitimate interest in operating, administering and protecting its services, provided that this interest does not override the rights and interests of the individual.

Materials Provided for a Memorial

Photographs, videos, voice recordings, written memories, documents and other personal materials provided for the creation of a Memorial Life Story are treated with care and confidentiality.

These materials are used exclusively for the creation and presentation of the commissioned memorial and are not reused by Eviriam for unrelated projects or purposes without permission.

The client is responsible for ensuring that they have the necessary rights or permissions to provide materials intended for inclusion and publication within the memorial.

​

Publication of Memorial Content

Materials selected for inclusion in a Memorial Life Story are published as part of the commissioned memorial website.

Each memorial is hosted within Eviriam and is accessible through its personal Eviriam web address, for example:

francesco-falchi.eviriam.com

Photographs, videos, text, voice recordings and other content incorporated into the memorial remain hosted as part of the website for as long as the memorial remains online.

​

Retention of Materials

Original materials supplied to Eviriam for the creation of a Memorial Life Story are retained only for as long as reasonably necessary to complete the project.

Once the project has been completed, Eviriam does not retain separate archival copies of original materials where they are no longer required.

Content incorporated into the completed Memorial Life Story remains hosted as an integral part of the memorial website because it is necessary for the memorial to remain complete and accessible.

Clients are therefore encouraged to retain their own original copies of all photographs, videos, voice recordings, documents and other materials supplied to Eviriam.

​

Retention of Other Personal Data

Personal information that does not form part of the memorial may be retained for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for administrative, contractual, accounting, tax or legal purposes even after a project has been completed.

Personal information will not be retained for longer than reasonably necessary unless required by law.

​

Service Providers and Data Sharing

Eviriam does not sell personal data.

Personal information may be processed by third-party service providers where necessary to operate the Eviriam website, receive enquiries and project information, process payments, provide hosting, manage communications and deliver the commissioned service.

Only information necessary for the relevant service is processed in this way.

Personal information may also be disclosed where required by law or where reasonably necessary to establish, exercise or defend legal rights.

​

International Transfers

Some service providers may process personal information outside the United Kingdom.

Where this occurs, Eviriam takes the measures required under UK data protection law, using adequacy regulations or other appropriate safeguards where applicable.

For further information about safeguards relating to international transfers, please contact info@eviriam.com.

​

Payments

Payments may be processed through third-party payment service providers.

Payment information is processed as necessary to complete the transaction and in accordance with the privacy and security practices of the relevant payment provider.

Eviriam does not require clients to provide payment card details directly by email or as part of the materials supplied for the creation of a Memorial Life Story.

Eviriam
145A Blackstock Road
London
N4 2JS
United Kingdom
Email: info@eviriam.com

Eviriam
Email: info@eviriam.com